Whilst our 400psi system achieves remarkable results, some stains cannot be completely removed—particularly those that have received previous chemical treatments or have been embedded for extended periods. However, we achieve better results than standard cleaning methods and will provide honest assessments before beginning work.

If you're not completely satisfied with our work, we will rebook another visit to re-clean the affected areas free of charge. Please do however give your carpets 3 – 4 days to settle after the wash.

Absolutely. We carry comprehensive public liability and treatment liability insurance, protecting both your property and our operatives. All our technicians are fully trained, vetted, and certified to industry standards.

We try to address emergency situations ASAP.  In case of an EMERGENCY please use the WHATTSAPP button below with photos, videos attached and as mush detail as you can provide.

For planned maintenance, we typically schedule within 48-72 hours depending on your location and requirements.

We work exclusively outside business hours for most commercial clients. Evening, weekend, and bank holiday scheduling ensures your operations continue uninterrupted whilst we restore your carpets.

requirements.

Yes, we offer flexible scheduling including evenings, weekends, and bank holidays to accommodate your schedule, particularly for commercial clients requiring minimal disruption.

We use hot water extraction (steam cleaning), the method recommended by most carpet manufacturers. Our truck-mounted equipment provides superior results compared to portable units, with extraction capabilities reaching 400psi.

Typically 20-30 minutes per room, depending on the size, furniture placement, and level of soiling. We'll provide accurate time estimates during our initial assessment.

With our powerful extraction equipment, most carpets are touch-dry within 2-3 hours and completely dry within 4-6 hours, depending on ventilation and weather conditions.

Not at all. At Disinfectó the pre vacuum is part of the process we are there to carry out. We use specific industry graded vacuums to enable us to uplift and remove as much surface debris engrossed within your carpet, this process potentially improving results and reducing cleaning time.

No, unfortunately this is a service we do not provide and you will need a specialist rug cleaning company for this service.

Yes, we recommend removing breakables, small items, and personal belongings. Our technicians can work around larger furniture pieces, though moving them does allow for more thorough cleaning. At no point will our staff be expected to move large items and we do not insure against such damage.

Remove small items and breakables, clear pathways for our equipment, and inform us of any specific stains or concerns. We'll handle the rest.

Pet stain and odour removal is part of our service. We use enzymatic treatments that break down organic matter at source. Most pet-related issues can be successfully resolved, though severely contaminated areas may require multiple treatments. This is not a guarantee that the stain will be 100% removed as not all stains are fully removeable, we will though try our best.

Yes, these filtration lines are common in high-traffic areas and can usually be significantly reduced or removed with our professional equipment and techniques.

Yes, we offer emergency water extraction and flood damage restoration services. Quick response is crucial for preventing mould growth and permanent damage, so contact us immediately.