Privacy Policy

PRIVACY POLICY

DISINFECTÓ PURUS LTD

Last Updated: January 29, 2026

Disinfectó Purus Ltd is committed to safeguarding the privacy of our website visitors and customers. This Privacy Policy explains how we collect, use, store, and protect your personal information.

This policy complies with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

  1. INFORMATION WE COLLECT

We may collect, store, and use the following types of personal information:

(a) Website Forms and Leads

  • Full name
  • Email address
  • Telephone number
  • Postal address
  • Property address (for service delivery)

(b) Service Information

  • Type of cleaning service requested
  • Property details (size, number of rooms, carpet or upholstery type)
  • Preferred appointment dates and times
  • Special requirements or instructions

(c) Photographs

With your permission, we may take and store photographs of completed work (before and after images) for use on our website and marketing materials. Identifiable personal information will not be included without explicit consent.

(d) Website Usage Data

Information about your computer and visits to this website, including:

  • IP address
  • General geographical location
  • Browser type and version
  • Operating system
  • Referral source
  • Length of visit
  • Page views and navigation paths

(e) Other Information

Any additional information you voluntarily provide via website forms, email, or telephone.

Note: We do not collect optional data beyond the above and do not use your information for unsolicited marketing emails or newsletters.

  1. COOKIES AND TRACKING

We do not currently use cookies or tracking technologies on our website.

This means:

  • We do not use session cookies or persistent cookies
  • We do not use Google Analytics or similar analytics platforms
  • We do not use Facebook Pixel or other tracking pixels
  • We do not use third-party advertising tools such as Google Ads
  • We do not track browsing behaviour beyond basic server logs

If cookies or tracking technologies are introduced in the future, we will:

  • Update this Privacy Policy
  • Display a clear cookie consent banner
  • Obtain consent where required by UK law
  • Provide options to accept or reject non-essential cookies

Essential website functionality:
Minimal technical processes may be used to maintain website security and functionality. These do not track users or store personal information.

  1. HOW WE USE YOUR PERSONAL INFORMATION

We use your personal information to:

  • Administer and operate our website
  • Respond to enquiries, quotes, and booking requests
  • Process and fulfil cleaning service bookings
  • Communicate about appointments, schedules, and services
  • Improve our services and customer experience
  • Display approved photographs of completed work
  • Maintain accurate business, accounting, and legal records
  • Protect our legal rights and handle complaints or disputes

We do not:

  • Sell personal information to third parties
  • Send unsolicited marketing emails or newsletters
  • Share data with advertising networks
  • Use personal data for behavioural or location-based marketing
  1. LEGAL BASIS FOR PROCESSING

We process personal data under the following lawful bases:

  • Contract Performance: Necessary to provide requested services and respond to enquiries
  • Legitimate Interests: Managing customer relationships, improving services, and maintaining records
  • Legal Obligation: Compliance with tax, accounting, and regulatory requirements
  • Consent: Use of photographs, testimonials, or optional content (consent can be withdrawn at any time)
  1. DISCLOSURE OF INFORMATION

We may disclose personal information to:

  • Employees, contractors, or subcontractors where necessary to provide services
  • Our insurance provider (Hiscox) in the event of a claim
  • Professional advisers such as accountants or solicitors
  • Authorities where required by law or court order
  • Prospective buyers in the event of a business sale or merger

We do not share personal information with third parties for marketing purposes.

  1. DATA SECURITY

We take reasonable technical and organisational measures to protect your personal data.

Security measures include:

  • Secure, password-protected systems
  • Restricted access to personal data
  • Secure data storage
  • Regular security reviews
  • Secure communication methods

While we take data protection seriously, internet transmission is never completely secure, and we cannot guarantee absolute security.

If user accounts are introduced in the future, you are responsible for keeping login credentials confidential.

  1. DATA RETENTION

We retain personal information only as long as necessary for legal and operational purposes.

Retention periods include:

  • Active customer records: 6 years after last service
  • Quote requests (no booking): 2 years
  • Communication records: 3 years
  • Financial records: 6 years (HMRC requirement)
  • Photographs (with consent): Until consent is withdrawn or removal is requested

Data is securely deleted or anonymised once retention periods expire.

  1. YOUR RIGHTS UNDER UK GDPR

You have the right to:

  • Access your personal data
  • Correct inaccurate or incomplete data
  • Request deletion (subject to legal obligations)
  • Restrict processing of your data
  • Object to processing based on legitimate interests
  • Request data portability
  • Withdraw consent at any time

To exercise your rights, contact us:

Phone: 01753 373715
Email: office@disinfecto.co.uk

  1. POLICY UPDATES

We may update this Privacy Policy periodically. Any changes will be published on our website with an updated “Last Updated” date.

Significant changes will be clearly communicated.

  1. THIRD-PARTY WEBSITES

Our website may link to third-party platforms, including:

  • Google Reviews
  • Trustpilot
  • Checkatrade
  • Social media platforms (Facebook, Instagram, YouTube)

We are not responsible for the privacy practices of third-party websites and encourage you to review their policies.

  1. CHILDREN’S PRIVACY

Our services are not intended for children under the age of 16. We do not knowingly collect personal data from children. If such data is identified, it will be deleted promptly.

  1. INTERNATIONAL DATA TRANSFERS

We do not transfer personal data outside the United Kingdom. All data is stored and processed within the UK.

  1. COMPLAINTS

If you believe your data has been handled improperly, you may lodge a complaint with:

Information Commissioner’s Office (ICO)
Website: www.ico.org.uk
Telephone: 0303 123 1113

  1. CONTACT INFORMATION

DISINFECTÓ PURUS LTD
94 St Georges Crescent
Slough
SL1 5PA

Phone: 01753 373715
Email: office@disinfecto.co.uk
Website: www.disinfecto.co.uk

Public Liability Insurance: Hiscox

Business Hours

  • Monday – Friday: 9:00 AM – 7:00 PM
  • Saturday: 9:00 AM – 5:00 PM
  • Sunday: By Appointment Only